FAQ
Orders, shipping, returns, how to use a bottle. How-to for a specific SKU lives on that product page.
The tracking number hits the order email the day it ships. It’s on the order in your account, too.
It’s the merchandise total at checkout, not including shipping. Under $99, a flat $8.
US 5–8 business days, EU 7–12, everywhere else 10–18. Tracked the whole way.
You do, in the destination country. We send a commercial invoice and tracking.
Same order: 10% off two different SKUs, 15% off three, 20% off all four. On a live Shopify shop that only hits checkout if you set up automatic discounts.
Yes. Enter the code at checkout.
Yes, within 30 days. We pay the label. If you’ve used more than about a third, we’ll settle on what’s left.
Stop using it. Email us with the order number and a photo. We’ll refund if we need to.
No added fragrance. Fine for daily use on sensitive skin; patch-test after a procedure. If you’re pregnant, ask your doctor first.
Use the contact form and pick Wholesale, or email the channel and rough volume. We’ll send terms separately.
Within two business days. Reactions and in-transit orders go first.